Privacy Policy
Plain language, no clauses copied from a template. If something here is unclear, write to us and we will explain it.
Who is responsible
This website is operated by CERATHERM. For anything in this policy, write to the address below.
Email coming soon
What we collect
Details you type into an inquiry form: name, company, email, phone or WhatsApp, country, product interest, quantity, target specifications and your message. Files you choose to attach, such as drawings or datasheets. Technical data your browser sends with every request: IP address, page address, referring page, browser and device type.
Why we use it
To answer your inquiry and prepare a quotation. To send drawings, samples and order documents. To keep a record of what was quoted, tested and shipped, which both sides need if a question arises later.
Legal basis
We rely on your consent when you submit the form (Art. 6(1)(a) GDPR), on steps taken at your request before entering a contract (Art. 6(1)(b)), and on our legitimate interest in running a manufacturing business (Art. 6(1)(f)).
How long we keep it
Inquiries that do not lead to an order are deleted after 24 months. Order and test records are kept for as long as tax and product-liability law requires.
Who we share it with
We do not sell personal data. It is shared only where the work requires it: our email and hosting providers, a testing laboratory when you ask for a test report, and a freight forwarder once an order ships.
Your rights
You can ask for a copy of your data, have it corrected or deleted, restrict or object to its use, or withdraw consent at any time. Write to the address above and we will answer within 30 days. You may also complain to your national data-protection authority.
Cookies and local storage
This site sets no advertising or analytics cookies. Your language choice is stored in your own browser (localStorage) and is never sent to us. If measurement is ever enabled, it will run only after you accept it.
Changes
This policy was last updated on 8 November 2026. If it changes materially, the date at the top of this page changes with it.